Frequently Asked Questions

We are here to help, find answers to some of the most common questions we get! 

Do I have to pay any fees per ticket?

EventsFrame charges 2% per ticket. In addition there is a fee charged by the payment gateway of your choice. Find more info about  Stripe, Braintree and PayPal fees.

How will I receive my money from ticket sales?

EventsFrame integrates with Stripe, Braintree and PayPal. Your ticket sales revenue goes directly to your account held with these payment processors.

Can I apply more than one discount to a ticket?

Yes, you can. You can in fact apply one discount of each type (combo, bulk, ticket and order) to offer your customers the greatest deal!

How do I publish an event?

Once you have created an event with location, dates, description, at least one ticket and payment method, head over to the event settings page and hit publish!

Multiple Language (multilingual) Support?

Currently only English is supported but we would love to expand this in future releases. In the meantime you can customize of certain action buttons and phrases. If you need to localize your event registration, please bear with us whilst we develop the localization tools.

Is EventsFrame GDPR compliant?

Yes we are. We are built and hosted on Google Cloud Platform and can see further details  here.

Are QR codes created so that I can check people into my event?

QR codes and event check-in are are released and available on all events.

Will other currencies be supported be by EventsFrame?

Yes, we will continue to add to supported currencies for wire transfers/cash payments. Please note that we cannot support beyond currencies accepted by Paypal, Braintree and Stripe accounts for these payment methods. Wire transfers obviously can support any currency, please let us know if you need your currency adding.

GST/HST support instead of VAT?

Yes - this is on the feature request list and we will be addressing it soon.

What mail integrations are planned?

Currently we integrate with 11 email services. No other email integrations are planned.

How can I setup recurring events?

Recurring events are not yet a feature of EventsFrame. If your event does recur on a specific schedule, you would use the templates feature to setup each event individually.

Am I able to receive notification emails on ticket sales?

Yes, you can.

Can I accept payment in installments or deposits?

No EventsFrame does not have the ability to accept partial payment.

Do you have or plan to have an affiliate program?

There are now plans to create an affiliate program at this stage.

Does EventsFrame support custom domains?

No EventsFrame does not support custom domains. If you would like to white label the app, please, do not hesitate to contact us.

Can I change the color of my events description text?

Yes, you can.

The Date Picker is not showing in Safari when I create an event?

Unfortunately the Safari browser uses a its own protocol for showing date pickers and does not support the EventsFrame date picker. To solve this issue, please enter the date numerically.

Do you support Square payments?

EventsFrame does not support Square. We currently support PayPal, Braintree and Stripe.

Does EventsFrame support mobile view? (iOS, Android)

For ticket purchasers they can access tickets from mobile. To ensure you have full access to all features of EventsFrame as an event manager, always use a full browser when retrieving orders or editing events.

Can I sell tickets offline?

Yes! Tickets can be sold offline, but then be sure to enter the ticket sales into the EventsFrame portal (from the customer facing event page) to ensure that your ticket stock status is updated.

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